Frequently Asked Questions
Shipping & delivery
How long will my order take?
Every print is made to order especially for you. Production takes 2–5 business days and shipping a further 2–6, so it usually arrives within 5–10 business days.
Do you ship worldwide?
Yes. We ship to any corner of the world, always with tracking included.
How much is shipping?
You'll see the exact cost at checkout, calculated by your country and order size.
Will I have to pay customs or taxes?
Within the European Union, no. For orders outside the EU, your country may apply import duties or taxes, which are the customer's responsibility.
Quality & materials
What quality are the prints?
Premium 200 gsm matte paper with museum-quality giclée printing: rich colours, deep blacks and a finish built to last.
Do they come framed?
Prints are sold unframed, so you can choose the frame that best suits your wall and your space.
What sizes can I choose?
From 13×18 cm up to 70×100 cm. You can select the size on each artwork.
Orders, exchanges & returns
Can I return a print?
Because each piece is made to order especially for you, we don't accept returns for change of mind. But if your order arrives damaged, defective or incorrect, write to us within 30 days with a photo and we'll send a free replacement or a full refund.
I got my address wrong — can I change it?
Write to us as soon as possible. If the order hasn't gone into production yet, we'll fix it; once printed, we can't change the destination.
Other questions
How do I care for my print?
Avoid direct sunlight and humidity. Framed behind glass, it will keep its colour intact for years.
Do you release new work?
Often. Follow me on Instagram @spacerocket_art to see it first.
Can't find your answer? Write to us from the contact page and we'll be happy to help. ✦
